Refund policy
At barlae, we want you to be confident in every purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
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Item must be unused and unworn
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Item must be in original condition
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Item must include original tags and packaging
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No signs of wear, washing, or damage
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
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Worn or used items
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Items damaged after delivery
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Sale or discounted items (unless faulty)
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Gift cards
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please:
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Submit a return request
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Once approved and received, place a new order
This ensures faster processing.
Refunds
Once your return is received and inspected:
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You will be notified by email
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If approved, your refund will be processed to your original payment method
Please allow 5–10 business days for the refund to appear in your account depending on your bank or payment provider.
Shipping costs are non-refundable.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping method as we cannot guarantee receipt of returned items.
Faulty or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery with:
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Your order number
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Clear photos of the issue
If approved, we will provide a replacement or full refund, including shipping costs.
Contact
For all return requests, please contact:
Include your order number in all correspondence.